Before anything is built, we map how work actually moves through your business: how enquiries come in, how quotes go out, how jobs get booked and where the office loses hours. Then the systems and marketing are built to suit, and run for you every month.
The first month
Here's how the first month runs, week by week. After that, everything is run and improved for you, one step at a time.
Week 1
An hour with you and whoever runs the office. We follow a recent job from the first enquiry to the final payment and note where the time goes: typing things twice, chasing customers, waiting on paperwork, enquiries that go cold.
You get a one-page map of your business and the one job costing you the most.
Week 1
We decide what gets automated, what Cumhacht runs for you, such as ads, replies, follow-ups and reminders, and what still needs a person.
You stay in control. Nothing goes to a customer until you've approved how it works.
Weeks 2 and 3
The systems and marketing are set up around the tools you already use, then tested on real examples from your own jobs before anything goes live.
No new software to learn unless it saves more time than it costs.
Week 4
It goes live, the office gets a short walkthrough, and we compare against week 1 to see what it's actually saving.
Your call. If it isn't taking work off the office by now, you can stop there.
Every month after
Everything that's live is run and looked after. Fixes are picked up within one working day, and one more improvement goes live each month.
A 30-minute review each month: what's live, what it's saving, what's next.
Step one in practice
For example, a windows and doors business with two crews and one person in the office. At every stage we ask the same three things: where the work comes from, who handles it, and where it stalls.
| Stage | Enquiry | Fix firstQuote | Booked | On site | Paperwork | Paid, and again |
|---|---|---|---|---|---|---|
| Comes from | Facebook, website, phone and WhatsApp | Survey, measurements and price | Deposit, materials and the crew diary | Job sheet, access notes and photos | Certs, sign-off and grant documents | Balance, reviews and service reminders |
| Handled by | The office, when someone is free | The owner, after hours | Office and owner | The crew | The office | Nobody in particular |
| Where it stalls | Evening enquiries wait until morning | Quotes go out and nobody follows them up | Deposits chased by phone | The crew rings the office for details | Missing sign-offs hold up invoices | No reminders, so repeat work is missed |
Fix order
What gets built
Depending on the map, that can be ads and enquiry handling, quote follow-ups, job sheets for the crew, or the paperwork checks before an invoice goes out. Here are two from the windows job above.
Before the van leaves, everyone knows what is needed.
The office checks the accepted quote, deposit, materials and access before booking the crew. Reminders run to the schedule you agree.
The crew opens the same job for the instructions, documents and dates. Updates from site come back to the office on that record.
Thurles, Co. Tipperary
Use the side entrance. Customer home from 08:00. Protect the hall floor before bringing materials through.
Survey measurements & photos
Accepted scope & finish
Completion photos and the signed job sheet.
Job J-2471 · completion check
Try adding the missing signed job sheet. The job becomes ready for invoice approval when all three checks are complete.
Get the signed job sheet back.
The required documents stay with the job before invoice approval.
The signed job sheet is missing. Invoice approval stays on hold.
Your stages, required documents and approval responsibilities are agreed before we build. Where a grant applies, its paperwork and dates are tracked at the relevant stage.
Before you hire
Map the work first. A lot of what fills the day can run on its own: replies, reminders, follow-ups and paperwork checks. What's left is the work that needs a person, and that makes a far clearer job for whoever you hire, if you still need to.
Owner-led businesses of roughly 5 to 40 people, with crews or vans on the road and an office that's stretched.
Not much. The whole point is to take work off the office, not give it another job.
One person in the office as the main contact, access to the email, website and software the work touches, and a quick yes or no on anything customer-facing before it goes live.
Time: about an hour in week 1, 30 minutes a week for the rest of the first month, then 30 minutes a month.Everything that's live is run and looked after. Fixes and small changes are picked up within one working day, and one more improvement goes live every month.
Software subscriptions and ad spend are paid by you directly, so you always own the accounts.Month to month, with no long contract. If it isn't taking work off the office by the end of the first month, you can stop there.
Your data and accounts stay yours. If you finish, everything is handed over properly so nothing breaks.No setup fee.
Month to month.
The monthly scope is agreed around your business and reviewed with you as it changes. Start with one recent job and we'll map it together.
Talk to EoinTell us how it enters the business, who handles it and where it stops. We’ll start with that route.